1. Information We Collect

We may collect:

• Contact information: name, phone, email, address

• Inquiry details: care needs, schedule preferences, service requests

• Communication content: messages you send us (including via forms)

• Technical data: browser type, device identifiers, pages visited, and cookies (if enabled)

If you submit care-related information, it may include sensitive personal information. Please submit only what is necessary.

2. How We Use Information

We use collected information to:

• respond to inquiries and provide requested information,

• assess service needs and availability,

• improve our website and services,

• meet legal, compliance, and recordkeeping requirements,

• protect against fraud and misuse.

3. How We Share Information

• with service providers that support our operations (e.g., form and document tools),

• to comply with legal obligations, subpoenas, or lawful requests,

• to protect HHHC, our clients, and the public from harm.

4. Data Storage and Security

We use administrative, technical, and organizational safeguards designed to protect information. No system can be guaranteed 100% secure, but we take reasonable steps to protect confidentiality and limit access to authorized personnel.

5. Cookies and Analytics

Our website may use cookies and similar technologies for basic functionality and analytics. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

6. Your Choices

You may request to:

• correct inaccurate information you provided,

• ask what information we have about you,

• request deletion of non-required data (subject to legal record retention requirements).

7. Children’s Privacy

Our services and website are not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website.

8. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page.

9. Contact

For privacy questions,