Our Care Levels (Private Pay)
We offer three care levels and signature add-ons so families can choose the right mix of support, consistency, and service experience.
Billing & Policies
3-hour minimum
Biweekly pay-in-advance
Payment accepted: Credit/Debit • ACH • Money Order
Rate Notice
Rates may be reviewed periodically as services and amenities expand. Your rate is confirmed prior to start of care and documented in your Service Agreement.
"Rates, availability, and service offerings are subject to change as Heritage Haven expands services and amenities."
Heritage Haven Most FAQ
How quickly can services start?
Services can often begin within 24–72 hours after the initial consultation and care assessment.
Our team works quickly to confirm availability, develop a personalized care plan, and match your loved one with a compatible caregiver.
Urgent care requests may be accommodated sooner depending on staffing availability.
How do you choose caregivers for my loved one?
We carefully match caregivers based on:
• Care needs and required skill level
• Personality compatibility
• Schedule availability
• Experience with specific conditions (mobility support, memory care, etc.)
Our goal is to create a consistent and comfortable relationship between the client and caregiver.
Are caregivers background checked and trained?
Yes. Every Heritage Haven caregiver must complete:
• Criminal background screening
• Reference verification
• Skills assessment
• Orientation and care standards training
We hold our caregivers to exceptionally high standards to ensure safety, professionalism, and compassionate care.
Do you provide medical care or nursing services?
Heritage Haven provides non-medical home care services only.
Our caregivers assist with daily living support such as:
• Personal care (bathing, grooming, dressing)
• Mobility assistance
• Companionship
• Meal preparation
• Safety supervision
• Medication reminders
We do not provide skilled nursing, medication administration, injections, or medical treatments.
What areas do you serve?
Heritage Haven serves clients within approximately 100 miles of Little Rock, Arkansas (Pulaski County).
Service availability may vary based on staffing and scheduling capacity, but we strive to accommodate families throughout Central Arkansas whenever possible.
Will we have the same caregiver each visit?
Whenever possible, we prioritize caregiver consistency so clients can build trust and familiarity.
However, backup caregivers may occasionally assist when scheduling adjustments are necessary to ensure uninterrupted care.
What makes Heritage Haven different from other home care agencies?
Heritage Haven was created with a focus on dignity, consistency, and family-centered care.
Our approach emphasizes:
• Compassionate caregivers
• Reliable scheduling
• Personalized care plans
• Clear communication with families
• A warm, respectful environment for every client
We believe exceptional care should feel professional, dependable, and deeply human.
You got questions?
We got answers...
What services do you provide?
We provide non-medical personal care (hands-on ADLs), companion care, overnight support, and authorized transportation/appointment accompaniment.
What’s the difference between Core, Signature, and Elite?
Core is entry-level support. Signature Haven Care adds a higher service experience and is our most popular option. Elite Advanced Support is designed for clients needing elevated support and oversight. (We confirm the best fit during intake.)
Do you provide skilled nursing or medical care?
No. HHHC provides non-medical home care and does not provide skilled nursing, therapy, or medical treatment.
How quickly can care start?
Start time depends on staffing and assessment scheduling. Submit a request and we’ll confirm availability.
What areas do you serve?
We serve clients within approximately 100 miles of Little Rock (Pulaski County). Availability depends on staffing and scheduling.
What is your minimum shift length?
Our minimum shift is 3 hours.
How does billing work?
We bill biweekly and require pay-in-advance for scheduled services.
What payments do you accept?
Credit/debit cards, ACH, and money orders.
What is your cancellation/no-access policy?
Cancellations with less than 24 hours’ notice and no-access situations may result in a fee per affected shift (per agreement).
How do caregivers document care?
Caregivers complete visit documentation each shift and follow the individualized care plan.
How do I file a complaint?
You can submit a complaint using our Client Complaint Form (linked in the footer). Complaints are handled promptly and without retaliation.
What is your minimum visit length?
All visits have a 3-hour minimum.
- What happens if I need to cancel a visit? We request 24-hour notice for cancellations. Visits canceled with less notice may be billed.
- What if the caregiver arrives but cannot access the home?
If a caregiver cannot access the home or the client is unavailable, the visit may be billed as a No-Access Visit.
How do I know if it’s time to consider home care?
Many families begin considering home care when everyday tasks become more difficult or when safety becomes a concern.
Some common signs include:
• Difficulty bathing, dressing, or preparing meals
• Increased fall risk or mobility challenges
• Memory issues or confusion
• Missed medications or medical appointments
• Family caregivers feeling overwhelmed or needing support
Home care does not mean giving up independence.
In many cases, it helps individuals remain safely and comfortably in their own home while maintaining dignity and routine.
Our team is happy to talk through your situation and help determine whether care may be helpful — even if you're just exploring options.
Still have questions?
Our team is happy to help you explore care options and determine what support may be right for your loved one.
🔘 Request Care
🔘 Call Our Office
"Every situation is unique. We’re here to guide you with compassion, not pressure."
Starting Care the Heritage Haven Way
Getting Care Is Simple in 4 simple steps!
Is Heritage Haven Right for Your Family?
Heritage Haven may be a good fit if your loved one needs support with daily routines, safety, or companionship—but wants to remain in the comfort of home.
Not sure where to start?
We’re happy to help you explore your options.
"Home care does not mean giving up independence. In many cases, it helps preserve it."
We may be a good fit for families who need:
Help with bathing, dressing, grooming, or toileting
Mobility support and fall-risk awareness
Companion care and routine check-ins
Meal preparation and light household support
Overnight support for safety and peace of mind
Relief for family caregivers who need dependable backup
We may be especially helpful when:
A loved one is becoming more forgetful or unsteady
Family members are feeling stretched thin
Daily routines are becoming harder to manage alone
You want professional support without moving out of the home
You want consistent quality care each time.